Chat interviews
Chat interviews are conducted using text-based communication platforms, where candidates respond to interview questions in real-time via live chat.
This method leverages messaging apps or specialised interview software to assess a candidate’s written communication skills, ability to think on their feet, and suitability for remote or digital communication roles.
To download the Information Sheet on Chat Interviews, click the button below.
Benefits and considerations of chat interviews
Benefits
- Efficiency: Allows for quick, real-time assessment and can be scheduled with greater flexibility than in-person or voice-based interviews.
- Accessibility: Accessible for candidates who may be applying for remote work or have commitments that make in-person interviews challenging.
- Written communication skills: Directly assesses a candidate’s ability to communicate effectively in writing.
- Non-verbal communication: Removes the focus on non-verbal communication which may not be needed as part of the role.
Considerations and solutions
- Potential for miscommunication: The text-based nature can lead to misunderstandings.
- Solution: Use clear and unambiguous language and encourage candidates to ask for clarification if needed.
What chat interviews are suited for
- Attributes showcased: Chat interviews are particularly suited for assessing written communication skills, clarity of expression, and ability to engage effectively in text-based interactions.
- Roles and industries: Chat interviews are well-suited for customer support roles requiring live, chat-based communication with clients, content creation and management positions focused on writing and editing, and IT or technical support roles that demand precise and clear technical written communication.
Example: A company is hiring for a remote customer support role where the majority of customer interactions occur through chat. Candidates are given scenarios of customer problems during the chat interview and asked to type out their responses. This helps the hiring team assess how well candidates can handle typical job tasks directly in the chat interface they would be using.
Conducting and designing neuro-inclusive chat interviews
Chat interviews can be powerful tools to assess candidates’ skills and competencies, but to ensure they are neuro-inclusive, thoughtful design and implementation is essential. Inclusive practices create equitable opportunities, allowing all candidates to showcase their true potential.
Designing the assessment
Neuro-inclusive design ensures chat interviews are aligned with job requirements while being accessible to all candidates.
Key strategies for design
- Clear instructions: Provide step-by-step guidance in plain language, avoiding jargon. Offer examples and clarifications to set clear expectations.
- Flexible formats: Ensure platforms allow for typed responses at the candidate’s pace. Avoid strict real-time typing requirements unless relevant to the role.
- Alignment with the role: Design questions and scenarios that mirror actual job responsibilities to accurately assess required skills.
- Question styles: Include open-ended, scenario-based, and problem-solving questions to assess a variety of skills while accommodating different cognitive strengths.
- Time flexibility: Avoid rigid time constraints; instead, allow candidates sufficient time to think and respond thoughtfully.
Pre-interview preparation
Providing candidates with preparation materials can alleviate anxiety and support performance.
Neuro-inclusive strategies
- Provide details:
- Share the chat format, types of questions, and estimated duration in advance.
- Provide sample questions or scenarios for practice.
- Contact details of a dedicated support person from the organising to answer any questions or queries.
- Flexibility around time: Negotiate with the candidate when the interview will take place, allowing the candidate to select a time when they perform at their best.
- Accommodations: Offer accommodations such as extra time, breaks, or assistive tools based on candidate needs.
- Have a clear agenda: Provide details about the process, including timelines, platform access, and any technical requirements.
Setting up the environment
The digital and physical environment can impact a candidate’s performance.
Neuro-inclusive strategies
- Accessible platforms: Use tools with features like adjustable text size, high-contrast modes, and screen reader compatibility.
- Sensory-friendly environments: Encourage candidates to choose a comfortable, distraction-free space for the interview.
- Technical support: Offer clear guidance on using the platform and provide a contact for troubleshooting technical issues.
- Break options: Allow candidates to take breaks during longer interviews to manage fatigue.
Conducting the test interview
Flexibility and support during the interview ensure candidates can perform at their best.
Neuro-inclusive strategies
- Clear communication: Use concise, unambiguous language to minimise miscommunication.
- Guided questions: Provide examples or prompts to clarify complex questions.
- Flexible: Be prepared to adapt the pace or structure based on the candidate’s needs.
Post-interview feedback
Constructive feedback enhances the candidate’s experience and offers opportunities for improvement.
Neuro-inclusive strategies
- Transparent outcomes: Clearly communicate timelines for results and any next steps.
- Detailed feedback: Highlight specific strengths and areas for improvement, avoiding vague or overly general comments.
Example of a neuro-inclusive chat interview
Scenario: A candidate applying for a digital marketing role participates in a chat-based interview to assess their written communication and creative problem-solving abilities.
Actions taken:
- The interviewer provides clear instructions and example scenarios before the interview.
- Questions are accompanied by simple visual prompts, such as mock advertisements or campaign briefs, to help contextualise the tasks.
- The candidates are allowed sufficient time to craft responses and clarify any ambiguities during the chat.
Outcome: These accommodations enable the candidates to showcase their strategic thinking and marketing expertise effectively while reducing stress.
Continuous improvement in test interviews
Regularly reviewing and refining processes ensures they remain effective and inclusive.
Strategies for improvement:
- Candidate feedback: Gather insights on the interview process to identify areas for enhancement.
- Validation panels: Involve neurodivergent staff or external organisations to assess platform accessibility and question design.
- Regular updates: Periodically update platforms and practices to align with current technology and accessibility standards.
Chat interviews, when designed to be neuro-inclusive, can be a great way to evaluate candidates. By aligning questions with job requirements, offering clear communication, and creating a supportive digital environment, organisations can find the right people for the role.
